Terms

Sending a request

A quote request starts a conversation. It is not a booking, an accepted quote or a commitment to proceed. Each request is reviewed manually, and we may ask for more information or arrange a visit before quoting.

Scope and price

Most smaller jobs are quoted at a fixed price rather than by the hour. Small jobs start from £50. The agreed quote should describe the work it covers. Materials are discussed and agreed separately where needed, including any purchase in advance. If the actual job is materially different from what was quoted, we will pause and agree any revised work and price with you before continuing.

If an item you provide or a site condition makes the work unsafe or materially different, we will pause and discuss the options with you.

Appointments and suitability

Agreement to a quote may be recorded outside this website, such as by email or message. An appointment is recorded by us only after the work, price, date and time have been agreed with you. Before agreement, we may decline work that is outside the small-job service or cannot be done safely. If an agreed appointment needs to be rearranged for a reasonable reason, we will contact you to agree a new time.

Cancellation and early-start work

Qualifying distance or off-premises service contracts normally have a 14-day cancellation period after the contract is made. If you want work to start during an applicable cancellation period, a separate express request and any required acknowledgement must be handled before work begins. Sending a quote request does not make that request or waive your cancellation rights. See our cancellation information for how to get in touch about a booking.

Payment and your rights

Payment is normally due when the job is completed. Cash or bank transfer is accepted. If materials need to be purchased in advance, this will be agreed with you beforehand.

This website does not take payments. Payment records may be kept separately from the website.

After payment, a simple receipt may be sent manually.

We will carry out agreed work with reasonable care and skill. Where no time or price has been agreed, the law requires a reasonable time or price. If work is not done properly, you may be entitled to have it put right or to a price reduction. These Terms do not limit your statutory rights.

If you have a concern about the work, please email hello@doneproperlyhomeservices.co.uk so we can discuss it with you.